ORDERS:

All products are subject to availability. Once an order is placed you will receive an email confirmation containing the details of your order. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation that your order has been dispatched.

We reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotions. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be canceled and you will be notified by a member of our customer service team. Items in your shopping basket are not reserved and may be purchased by other customers.

CHANGES/ CANCELLATIONS:

An order placed on our website cannot be modified or cancelled .Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.

SHIPPING: 

Within the US: 

Ground: Free -  (will arrive in 3-5 business days)

2nd Day: $25.00 - (will arrive in 2 business days)

All orders placed within the domestic US (Monday through Friday, excluding holidays) will be processed and shipped within 2-5 days once credit card authorization and verification have been obtained.Orders will be shipped the next business day if order is placed by 1pm EST. Orders placed after 1pm EST may take up to two business days for order processing. All customers will receive a confirmation email with tracking information when the order has shipped.

*Some commercial addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please review your shipping address.

The exact shipping cost for your order will be added and displayed at checkout.

All orders require a signature upon receipt, , at which point responsibility for your purchased goods passes on to you.

We are unable to redirect orders once items have been dispatched.

All shipping charges are non-refundable. No exceptions.

All orders are shipped via United Parcel Service (please note that UPS does not ship to P.O. Boxes).

INTERNATIONAL ORDERS: 

We currently do not ship internationally. Please provide your email if you would like to be added to our mailing list. This will allow us to notify you of any changes in our shipping policies.

RETURNS: 

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. All returned merchandise should include the original packaging with tags attached and must be in the same condition as when it was received. Used merchandise cannot be returned unless defective. We reserve the right to charge fees associated with restocking or processing. Any unused merchandise you would like to return for a full refund must be sent back to Shafaq Saeed within 10 business days of receipt of product. To request your return authorization number within 10 days of receiving your order, please contact customerservice@shafaqsaeed.com to obtain a return authorization number. 

All returns are to be registered with our returns department at customer service@shafaqsaeed.com. Please note: returns cannot be accepted without a return authorization number.

A return authorization number is issued solely as a preliminary return management measure. Please note: return authorization number does not guarantee that a return will be accepted if the merchandise is found to be damaged or otherwise not in the original condition.

Please unpack and inspect your order immediately. ll items are quality controlled and checked for any faults before they are shipped. Should you receive an item that is not in perfect condition please notify us of any defected merchandise immediately at customerservice@shafaqsaeed.com.Any and all claims must be reported within 5 business days.

Items are eligible for an exchange for up to 30 days after the receipt of product.

All returned packages must include the securely packaged merchandise, the original invoice, and a completed return form.

All exchanges request must be made within 10 days of receiving the item in order for an exchange request to be processed. Shafaq Saeed cannot guarantee availability of merchandise for exchanges. Please contact customerservice@shafaqsaeed.com for exchange assistance.

Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us.

For any inquiries concerning returns or exchanges, please contact Customer Service via email at customerservice@shafaqsaeed,.com or by phone at 972-244-3165 between 8am – 8pm, Monday – Friday and 8am - 5pmSaturday and Sunday, CST.

All sales are final on permanently discounted or marked down merchandise. Sale or clearance items are NOT eligible for return or exchange.

REFUNDS:

Once your return package has been received at our warehouse, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from shafaqsaeed.com.

QUESTIONS:

Call us Monday-Friday 9a.m. to 6 p.m. EST at 972-244-3165 or send us an email at customerservice@shafaqsaeed.com.